Category: Heatforce Blog

Heatforce Invigorates Customer Service by Joining Ombudsman

Heatforce has joined the Furniture & Home Improvement Ombudsman (FHIO), demonstrating our continuous dedication to promoting fair trade and protecting consumer’s rights. The independent, not-for profit, and government approved Ombudsman scheme has offered a range of services to its members and their customers for more than a quarter of a century, including independent alternative dispute resolution, training, and advice. The Ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without the need for costly and lengthy litigation. Heatforce was set up 40 years ago, over which period a team of specialists has been built and around 100 apprentices have been trained in the trades of gas fitting, electrical wiring, and plumbing.  We have contracts with local authorities, housing associations, charities, and utility companies to provide plumbing, heating, and renewable services. As a company we install thousands of boilers each year, hundreds of bathrooms, service thousands of central heating boilers and supply and installs fires and fireplaces right across the UK. By joining the Ombudsman scheme, we are demonstrating our continuous dedication to raising standards by signing up to a Code of Practice and promoting consumer confidence in the sector in which we operate, adding another layer of protection for our customers. In addition, membership reinforces industry best practise and an undertaking to manage complaints formally and at a level that is higher than the law prescribes. Access is provided to an established City & Guilds learning and development programme, and a dedicated Ombudsman team who are all legally trained. Equally, consumers benefit as they will be able to raise a complaint with the Ombudsman for free if they are unable to resolve the complaint through existing channels or internal procedures. Kevin Grix, CEO and Chief Ombudsman, Furniture and Home Improvement Ombudsman said, “Knowing that an organisation subscribes to an Ombudsman demonstrates responsible business practise and provides reassurance to consumers and businesses alike.  Hence, we would like to extend a warm welcome to new members Heatforce, as by joining our independent, government approved scheme, proves an ongoing commitment… Read more »

Heatforce & Viessmann will bring warmth to Cathedral Road Terrace

heatforce-viessmann-glamorgancricket

Glamorgan Cricket are delighted to announce that Heatforce, in association with Viessmann, will be new sponsors for the terrace at Sophia Gardens stadium, Cardiff. The two-year partnership sees Heatforce and Viessmann become a significant partner for the Club. Soon to be renamed ‘The Heatforce/Viessmann Terrace’, the terrace is located directly behind the bowler’s arm above the Castell Howell Stand, with a view towards the River Taff. It is a unique open-faced suite, and can cater for up to 60 guests. Heatforce has built an enviable reputation for supplying the finest quality fireplaces, bathrooms, heating technologies and renewable energy solutions. Over 35 years, Heatforce has built up a reputation for reliability and outstanding customer service.  Their close relationship with one of their leading boiler manufacturers, Viessmann, has led to the decision to explore a new audience, and to provide support for the Club. “As a Glamorgan Cricket supporter myself, I’m delighted that we are joining forces with Viessmann, to support the Club and to raise our brand awareness in the local area. We have big ambitions – just like the cricketing side do – and we are very pleased to be able to back a Welsh sporting side, especially in these challenging times”, said Paul Maddocks, Heatforce’s C.E.O. “This is a unique partnership for us, allowing us to connect with matchday visitors and also to host guests on the terrace. I’ve been up there myself and it’s a truly spectacular view across the pitch. It makes you realise how lucky we are here in Cardiff, to have professional cricket in such close proximity, in the heart in our capital city. Roll on next summer!” Graham Russell, Viessmann’s Managing Director, said: “Viessmann is very happy to sponsor Glamorgan Cricket, together with our longstanding local installation partner, Heatforce. Having supported Welsh rugby in recent years, we’re looking forward to having a presence at Sophia Gardens and introducing our heating products to a new sporting family. Like many others, we can’t wait to get back to spectator sports and some decent cricket weather, and we don’t have to wait too long to be able… Read more »

How to defrost a frozen boiler condensate

With news of the big freeze making its way to us, we wanted to look at ways we can help prepare. In this brand new video we will demonstrate how to safely defrost a frozen boiler condensate, and how you can prevent this in the future. https://youtu.be/

Energy Efficiency Awards

Last nights event was held at the Hilton Hotel in Cardiff and attending by 200 of the industry’s leading experts. The evening included some excellent speakers including representatives from ‘The Energy Saving Trust’ and ‘The Department of Climate Change’. The judges choose Heatforce over the strong competition for a number of reasons. The event organisers explained ‘Heatforce have reduced carbon on a huge scale and the savings they have helped customers gain have enabled them to live a more comfortable life. Heatforce always keep quality at the forefront of everything they do and it’s clear they will go the extra mile to keep customers happy. Heatforce have installed, serviced and repaired boilers and heating systems for over 36 years, they are real industry experts. Companies like Heatforce who offer a great service and here to stay if you need back up, are the type of companies that these awards are very proud to reward. Company CEO Paul Maddocks said ‘This award is very special to us a team. When you hear of people who have to choose between heating or eating, it really does make you realise how important energy efficiency work is. I am proud of the team at Heatforce who work so hard to keep our customers happy, this award is deserved recognition for all their hard work.’

7 things you need to know before you buy a new boiler

Buying a new boiler is a big and expensive decision. Here are seven things you should know before you invest in a new boiler. Buying a new boiler is an expensive and complicated process at the best of times - let alone against the backdrop of your old boiler breaking down suddenly in winter. To help make your boiler buy more straightforward, we've rounded up the main things you need to consider when buying a boiler, in this quick guide. With a typical boiler installation costing anywhere between £1,800 and £3,000, here are seven things you need to know before you take the plunge and sign on the dotted line for your new boiler. Once you know a little more, choose the best boiler for you by booking an appointment with one of our specialist surveyors who can guide you on exactly what you should consider. Our surveyors are at your disposal with no obligation what so ever. #1 The importance of a reliable new boiler It's simple really - the more reliable your new boiler, the less money you will have to shell out on expensive repairs. According to our annual boilers survey, the average cost of a boiler repair is £210 - which is quite an incentive to pick a reliable brand. Don't be left with cold showers in a freezing cold home - only pick a new boiler from one of the most reliable and best boiler brands. We are totally independent from all boiler brands however, if you ask us to recommend a boiler, we will always suggest and recommend one with a 'Which?" Five Star reliability rating. #2 Get your boiler engineer's opinion - but consider their answer carefully Your boiler engineer will be an invaluable source of information during the buying process. He or she will be able to guide you to make the best choice on the type and size of boiler you need. According to a survey of 1,101 Which? members conducted in April 2015, 93% would trust their heating engineer to recommend the right brand of boiler for their home. What... Read more »