Tag: Obudsman

Heatforce Invigorates Customer Service by Joining Ombudsman

Heatforce has joined the Furniture & Home Improvement Ombudsman (FHIO), demonstrating our continuous dedication to promoting fair trade and protecting consumer’s rights. The independent, not-for profit, and government approved Ombudsman scheme has offered a range of services to its members and their customers for more than a quarter of a century, including independent alternative dispute resolution, training, and advice. The Ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without the need for costly and lengthy litigation. Heatforce was set up 40 years ago, over which period a team of specialists has been built and around 100 apprentices have been trained in the trades of gas fitting, electrical wiring, and plumbing.  We have contracts with local authorities, housing associations, charities, and utility companies to provide plumbing, heating, and renewable services. As a company we install thousands of boilers each year, hundreds of bathrooms, service thousands of central heating boilers and supply and installs fires and fireplaces right across the UK. By joining the Ombudsman scheme, we are demonstrating our continuous dedication to raising standards by signing up to a Code of Practice and promoting consumer confidence in the sector in which we operate, adding another layer of protection for our customers. In addition, membership reinforces industry best practise and an undertaking to manage complaints formally and at a level that is higher than the law prescribes. Access is provided to an established City & Guilds learning and development programme, and a dedicated Ombudsman team who are all legally trained. Equally, consumers benefit as they will be able to raise a complaint with the Ombudsman for free if they are unable to resolve the complaint through existing channels or internal procedures. Kevin Grix, CEO and Chief Ombudsman, Furniture and Home Improvement Ombudsman said, “Knowing that an organisation subscribes to an Ombudsman demonstrates responsible business practise and provides reassurance to consumers and businesses alike.  Hence, we would like to extend a warm welcome to new members Heatforce, as by joining our independent, government approved scheme, proves an ongoing commitment… Read more »